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Sarah Mirando| January 8, 2013
Category: Legal News
Follow us onTwitterandFacebookfor the latest Class Action Lawsuit Settlement News!
SunRun Deceptive Marketing Class Action Lawsuit
By Matt O’Donnell
SunRun Inc. has been hit with a class action lawsuit alleging the San-Francisco-based solar energy company deceived consumers into leasing SunRun solar panels by making misleading claims about their cost savings and about the increasing costs of electricity.
Plaintiff Shaw Reed alleges in the SunRun class action lawsuit that the company misled consumers into believing they could save money on “rising electricity costs” by using SunRun solar panels despite the fact that the energy prices at Southern California Edison began dipping or plateauing after 2008.
“The central premise of SunRun’s uniform marketing campaign is that increases in electricity prices will result in cost savings by installing the SunRun Solar system,” Reed says in the SunRun class action lawsuit. “But SunRun deceptively states with certainty something that is inherently unknowable.”
Reed further alleges in the SunRun class action lawsuit that the company was operating without a business license from 2007 to February 2012. The class action lawsuit is seeking a refund on customer fees from contracts entered into before 2012.
The SunRun class action lawsuit also claims company agents misleadingly told consumers they could terminate their SunRun contracts if they move.
The SunRun class action lawsuit is brought on behalf of all persons and entities in the state of California who entered into a solar power contract with SunRun prior to February 2012. It is also seeking to represent a subclass of all Class Members who were told by SunRun that they could terminate their contracts without further obligation if they moved.
The SunRun Class Action Lawsuit case is Shawn Reed v. SunRun Inc., Case No. BC498002, Superior Court of the State of California, County of Los Angeles.
UPDATE 6/29/13: A federal judge has refused to dismiss the SunRun Deceptive Marketing Class Action Lawsuit, allowing it to move forward.
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Updated June 29th, 2013
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Lorena says:
SunRun has deceitful practices. I installed the panel they have not generated any energy except for 2months as verified by SCE and now I’m going to be stuck with a $1400.payment to SCE for no energy generated by SUNRUN. During this period they were numerous service calls for the owners each time they were “fixed”. Meanwhile I paid the monthly set amount and SCE bill. See you in Court SUNRUN.
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Brooke T Bayless says:
I want to be added to the lawsuit. Both of my bills keep going up and now insurance is telling me that they should have recommended I put on a new roof first. Then they also told me there would be no charge for removal and reinstall should I need a new roof. Then customer service told me it would be $170. PER PANEL!!! THEY LIE AND STEAL. hueysampsondallas@gmail.com/Brooke Bayless.
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Liz Trujillo says:
My sister was deceived by sun run We already had a contract with someone they came and talked to my sister who is mentally challenged and convinced her to sign up for a separate contract when we have a full loaded house already I’m upset about this and I want to join this class action lawsuit if you want to call me for details I’ve been with someone for 2019 I was deceived in 2022 thank you
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Darren Primes says:
I was mislead and my representative was dishonest. dd me to the lawsuit.
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Sandra Rogalski says:
I was told that all I had was the payment for the lease each month. He never told me that I would also get a bill from my power company APS. Also the lease payment is more than I ever paid for electric. I called them and they said that I changed my heating habits and that is why. They lied to me and I am paying more than I ever did before. I would like to join the class action suit and I also have paper to prove what I said.
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Silvia Soler says:
My mother is a victim of this Sunrun deceptive marketing scheme. She is primarily Spanish speaking and they rushed her to sign a contract before even having a chance to read it. She did not know she was going to be in the hook for 25 years. Please add me to this law suit.
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Danny Jordan says:
We have also been lied to the first year we had a true up bill over $400.00 I called and they said I had trees that were blocking the sun light and I was obligated to trim , but when we were sold the system there was no mention of this and just so you know oak trees don’t grow that fast in one year so I cut 5 big oak trees the next year the true up was even more I called again they said the system had problem and they would fix it that never happened I have spoke to many of there reps and get nowhere this our true up bill is $1200.00 so needless to say we are done with there crap and ready for a law suite somebody please help with this contact me anytime 530-488-0777
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James Hodkinson says:
Please add me to this lawsuit! We have been overcharged since the beginning of our contract and Sunrun refuses to take action. Furthermore, they had an equipment fault which caused my Edison bill to be over $1200 when it Edison bill has never been that high. I have an email that started they would reimburse me for 2 months of Sunrun build, but I just received another bill with no credit! I’m done!
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Marie Morris says:
PLEASE, PLEASE ADD ME TO THE LAWSUIT! I can’t believe I just -now- found this page – – we had SunRun installed in 2011 with the promise that (of course) it would lower our electric bills and we would see a huge savings – – this has not happened at ALL. SunRun has absolutely refused to discuss this matter with us, passing us back-and-forth between their customer service department and PG&E, finally each customer service rep I have spoken to has refused to call me back. This last August their salespeople were canvassing my neighborhood and when I said I already had SunRun and I hated it, they put me in touch with one of their supervisors who spent some time with me going over all of my bills, did a conference call with me and PG&E, told me things about the company that he thought were egregious on our contract, and then suddenly disappeared and would not reply to my texts or emails – – I think SunRun shut him up! My True-Up amount with PG&E has gradually increased every single year until this year it was over $4500!!! During the month of August and September I was paying a combined amount of $700+ for my PG&E bill, my PG&E True-Up payment, and my SunRun bill. This is absolutely ridiculous and I cannot get any satisfaction from SunRun. Another solar company has looked at our contract and add our bills and at the solar panels installed on our roof, the solar panels were discontinued panels before the installation – – SunRun installed too small of a system and used outdated equipment, and absolutely will not discuss their system with me. I’m broke and beside myself!!! Please help me!
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Eugene Navor says:
Please add me to this lawsuit. They promised me savings but I haven’t been saving anything. I want them to pay. Fed up in Hawaii
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Sondra Rogers says:
I was mislead and now overcharged by sunrun solar. I was disabled when they called for appointment, I was ask off I had children, I replied yes so I was pushed to keep appointment. I was told they would pay for themself after 20 years. They lead me to believe I would own panels in 20 years and could buy a maintenance plan for 250 dollars a year. The panels took six months to get up. They have went down twice and have caused damage to a new roof at the time of installing. I have been increased on my payment three times and they now say I will have to pay a percentage to purchase at the end. They hurried up and brought a lady to my house and put the panels in my son’s name and added him to my deed. I have ask them to remove the panels they said no and the draft comes out of my account. They said if I stopped payment they would turn in mine and my son’s credit. Roof still leaking now there will be a fee for them to come out.We need your help to get off of the roof and him out of mislead contract.
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Christopher Logan says:
The sales man lied to me when he sold me these solar panels I told him I didn’t want to owe anything so I don’t want them he forged my signature to the foot a lease and messed me out of the tax credit on top of an illegal lease of 25 years on my home in the state of California u can’t have over a one yr lease on anything at a time states it in California law please contact me I have all evidence to sure sun run and just need a lawyer that will take the case
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Claire Courtemanche says:
Please add me to this lawsuit. SunRun has lied from the day the took over my Vivent solar account. They have even offered hush money 3 times to make me go away.
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Arika says:
Really?! They just took over our vivint account too and they basically told us we’re screwed since they didn’t install a battery back up box before the panels were installed. We were also told by vivint solar that we wouldn’t have to pay any SDGE bills that we would only pay vivint directly…and if we got a bill to send it to them and they will take care of it. That at the end of the year our account would “true up” with SDGE and we would see a credit. we have lived in our solar powered home for almost 5 years now and this is the first time we are hearing of any of this. Horrible horrible customer service all around
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James Palacios says:
Please add me to this Lawsuit. I have been lied to and decieved by everyone at Sunrun.. They do nothing but lie .. I have a long list of things told to me that werent true.. also they put 54 panels on my roof and it is producing HALF what was promised in the contract. I have plenty of proof and also they claim to reimburse you for underproduction and now they say there is no guarantee.. these people are theives and deserve what is coming to them. I am looking forward to facing them and fighting them so they cannot continue this deceptive scheme they run over and over on consumers.
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Linda Freygang says:
My electric bill has not changed yet I’m paying my bill plus the sunrun bill
I asked the salesman over and over again if the electric company would still be billing me and over and over he said no what a liar
I was told by another solar company that i didn’t have enough panels
When I spoke to customer service they said i must have misunderstood. I know I didn’t. No one will even try to help never tried to look into the problemReply
Ruty Murdock says:
PLEASE ADD us to this SunRun Deceptive Marketing law suit. My CONSUMER RIGHTS WERE VIOLATED, SUNRUN sales Representative JOHN SATERNOW WAS DISHONEST, LIED, MISINFORMED ME THAT SUNRUN IS LOOKING OUR FOR ITS CUSTOMER BEST INTERESTS. BS. SHAME ON YOU SUNRUN. I’M LOOKING FORWARD TO OUR DAY IN COURT!!
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Kirsten L Ponce says:
EASE ADD US TO LAWSUIT! YOU WOULD NOT BELIEVE OUR STORY UNLESS YOU HEARD IT FIRST HAND BY US ..MY HUSBAND AND I HAVE BEEN THROUGH MORE THAN A NIGHTMARE WITH SUN RUN SOLAR COMPANY , AND IT WILL NEVER GET BETTER, THESE PEOPLE NEED TO TAKE RESPONSIBILITY FOR WHAT THEY HAVE PUT PEOPLE THROUGH ! PLEASE PLEASE ADD US TO LAWSUIT.. T12 987 8222 .. WE ARE IN TEXAS
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G. Wooten says:
Here’s a direction that 100’s of individuals can get behind… Sunrun has knowingly and willingly designed a payment structure for their Field Consultants that purposefully incentivises the Company to fire the employee and not pay them for work already completed… They back-load the compensation for the employee to receive the majority of their pay AFTER the install of the System fully aware that Install takes Months and in my case, almost a year between Contract and install…
After my dismissal, I was informed (in writing) by my Manager that all files that were Approved and set for install would be Paid subsequent to Install…3 weeks subsequent to my dismissal 5 Files were installed totaling over 8 THOUSAND dollars, (a pittance to the Company), the difference to me of paying my Mortgage. I was then informed that ONLY the Files that had been Installed PRIOR to my dismissal would be Paid Out even though after my dismissal I continuously worked for those 3 weeks, (also in writing to my Clients) to keep them from Canceling their Contracts because of the amount of time that had transpired between Contract and Install…I ask… How can a Company NOT pay an employee for work already completed and then wait for the employee to be discharged before THEY complete their aspect of the work… Especially after holding the bulk of the Install Pay for MONTHS and in my case, nearly a year??!!
Also, I have the names and email addresses of at least a dozen ex-employees that this has happened to.
Please contact me if this strikes a chord…Reply
Steve DePonte says:
Please, please, please help me/add me to this lawsuit! I feel like I was deceived and am paying so much more money. My system has gone down twice in the last couple of years and I’m payind high bills to my local electric company and at the same time to SunRun. After stopping payments for the months my system was inoperative they threatened to send me to collection and that would ruin my credit score. The told me that it’s like buying a car that turns out to be a lemon… you still gotta pay for it! I am at my wits end and am in desperate need of help. Please, please, please… I want to this company out of my life!
Desperation in HawaiiReply
Mark correale says:
Hi I was also ripped off by Sunrun the panels never worked right and I have over 20,000 in damage to my home I have photos of the damage and my insurance paid out 18,000 for my roof so far my siding and insulation is damaged also. Plus they never worked right. I have 3 more small claims suits coming
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Gayle Davis says:
I am paying almost double what my normal bill with so cal Edison would be without Solar panels
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Elizabeth J Griffiths says:
I am also paying more now than ever with their so called solar savings. I want my money back, I want these trash panels removed. I have benn lied to and have contacted my attorney general’s office and the PA Utilitiy Commision.
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Ruty&Lissa Murdock says:
SunRun Scammed us Lied to us, Dishonest Sales Rep. JOHN SATERNOW Promised us by adding additional solar panels we will never pay a True Up ever again and that SunRun wouldn’t change us for additional solar panels. What a FKN Dishonest SOB. Now They want to charge us 2 Solar bills.
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Cristobal Estrella says:
I was cheated to, Sun Run and Solar Complete. They installed the panels almost 2 years ago and I haven’t had any service. They didn’t wait to get permits from the city and installed panels anyway. The city didn’t approve. But now they don’t want to remove the panels and they want to charge me. $35,000
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Nancy Mcafee says:
I have been cheated by sunrun. Now can’t sell my house because of high bills and that cost of panels goes up every year. Tried to talk to sun run. They wanted to sell me more panels. I had a buyer that backed out due to solar costs. My house has gone down $30000. I have another customer that is applying for a loan to buy my house, but has asked real estate sales person about Sun Run.
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Nancy Mcafee says:
I have been cheated by sunrun. Now can’t sell my house because of high bills and that cost of panels goes up every year. Tried to talk to sun run. They wanted to sell me more panels.
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MARY ROSE ISRAEL says:
Sunrun installed solar panels on my house last year. After asking me for the password to my wifi, I gave the installer my wifi password. That night someone was remotely turning my air on and off. After that, Sunrun falsely put my electronic signature on a contract, that they altered. From there, I have had constant and consistant black outs in my house. The shortages in electricity have cause the furnace board to burn out, the vanity mirror lights to burn out, and other appliances in my house to be negatively affected by the “black outs”. Sunrun has offered to pay me $2000 if I never, ever sue them nor anyone linked to them. I have made known my experiences with Sunrun on the local, state and now, at the level where I am ready to join a class action suit against them and or pursue legal remedy for what amounts to Sunrun deceitfully and fraudulently changing the original contract. Then, they have refused to pay for all the damage they have done in my house. I have documented many times when the electricity in my house repeatedly kept being turned off at the switch of the sunrun panel.
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Dewey Duran says:
Looking to join a class action lawsuit against Sunrun for deceptive practices. I purchased a house with a 20 year lease that has 18 years left on it. The original purchase, an 80 year old woman thought she was buying a sunrun system but was sold a leased solar system that benefited sun run in all aspects. The way their contract is written up, states the solar system stays with the house. The seller still alive and well testify. The contract was switched somewhere in the process from purchasing to leasing. They are not a very good company for the consumer of California.
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Gary says:
I’m located in NY with similar problem, we initially signed a 20yr lease with Vivint solar and the sold to Sunrun. It’s been a round around with this company and we’re looking to get out of the lease.
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Anjie Comer says:
My mom who is a senior citizen was taken advantage of by Sunrun and when she tried contacting the sales agent, he was no longer with the company and advised the company was very deceptive in the sales practices.
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(Video) Home Advisor Class Action law suit Explained in ABC NewsMichele Johnson says:
I would also like information. I bought my house from an elderly lady who put two sets of solar panels on the roof. We use oil heat heat and electric and have NEVER seen a decrease in my electric bill. In the last few months it has been twice as high. Also have NEVER seen any kind of credit for having solar panels.
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Barbara Perkins says:
Please help! I’ve signed a contract with Sunrun and I want out I have issues with these panels not working. my electric bill tripled now they are preventing me from selling my home. I’m so pissed. They lied to me they said that I could remove them if I moved now it’s if you wanna sell the buyer has to agree to a transfer. They won’t even let me pay them off at closing unless I owned the system for 5 years. I don’t know what I’m going to do I need help
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Brotie says:
Hello Barbara, it sounds like you signed a PPA (Power Purchase Agreement) I have the same plan and it’s about 25% Cheaper than PGE.
The warranty with the PPA includes a production guarantee of 90% plus monitoring, maintenance and insurance. Also, sunrun guarantees that the new buyer can take over your payments. Why would the new buyer want to pay 25% more for their electricity? I don’t know who your utility is but PGE is going up 20% in 2023 How much were you paying your utility vs your solar bill? Your solar bill has locked in pricing your utility bill doesn’t.Reply
Elizabeth Griffiths says:
Hi Barbara, I am in the same situation with my electric bills. I am paying more now and these panels are not doing what I was told they would do. I have been trying to get answers and am now looking for an attorney. I have contacted my state attorney general and the PA Utility Commission. I have been cheated and lied to. My daughter has solar panels on her roof and she lives in the woods. Hers are with TESLA and she gets money back every year from PP&L and only pays the service charge to PP&L. He solar banks unused KWH’s. Mine are ground mounted and out in the open, I should be providing a ton of KWH. I want my money back and these things gone. This company is a big rip off.
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Patricia Jones on behalf of Richard E and Donna Jones says:
I too have elderly parents and sun run financed them with a loan where the payments increase over time. This is possibly financial elder abuse. Anyone with a fixed income should not be included in this type of loan. Plus I believe my parents did not understand what they were signing. Please contact me
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Anne Blinn says:
I live in Nevada and they have Misrepresented everything about my contract they told me I would get $8200 back but it’s a tax credit and when you’re a senior senior citizen you don’t have a tax credit And now I’m getting a big bill when they told me I wouldn’t have a bill from Nevada Energy
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Jennifer phillips says:
Need info on how my parents who are also elderly can join this deceptive class action suit. Please email me at jjmarlow209@gmail.com please someone help us! This is costing them so much money they shouldn’t have been deceived like this
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Stefanos Stefanopolis says:
Have similar problem. Would also like to join in action blessedeternal@icloud.com
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Peggy Kight says:
Would also like to join pkightp@aol.com
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Barbara Perkins says:
Hi I’d like to Join this lawsuit they really screwed me over I want some help I want these stupid panels off my roof
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Rubina says:
I would like to join the lawsuit. I just got solar panels, not up and running and they’re already billing me for the loan. Plus I’m paying SCE because the panels are not up and running. I started in August installed in October and now December and still not active. No response from anyone within 2 weeks.
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Elizabeth Griffiths says:
I would like to join the lawsuit as well. If not I will seek out legal council.
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Patricia Yancey says:
I just received tru up bill from PG&E for $1400.00 + yet I have been under the certainty that Sun Run was going to absorb any additional cost and if I did not have enough panels more would be put on the roof. It took me a year to go forward with installing solar and only did after the assurance of no end of the year tru up bill. I am at a loss. I don’t have that kind of money just sitting around.
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Stacie Frederick says:
We are looking into joining a class action lawsuit against Sunrun! We received our tru bill of $6000 from the electric company SDGE!! we have a written statement from SDG&E that our solar panels do not appear to be running properly. I have had the worst run around with sunrun that I’ve ever experienced with a company! and they refuse to take any steps towards providing us with any compensation. We have been cheated out of $25,000!! Our electric Has significantly increased three times the amount we were paying for electric without solar! And on top of a very expensive electric bill we also we’re paying $250 a month to Sunrun! that came out to $750 a month. The customer service is horrific!!! I cannot tell you how terrible this experience has been to our family! They will be turning off our electricity within a weeks time. And Sunrun has advised us to pay our $6000 bill because they will not compensate us and WILL NOT MAKE ANY ATTEMPT TO acknowledge the written report and statement from the electric company in regards to their solar panels is not working properly. This is a true financial tragedy for our family! And I will do everything I can to stop other consumers from Sunrun cheating them! The rich get richer and we get Screwed!
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Willet Cendana says:
How do you file class action. I have the same true up bill
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Swift says:
May I suggest you log in to the sunrun app for your solar panels and see if they are operating. The utilities lie.
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Larry says:
I wonder if the Class Action lawsuit is still continuing. I would love to join it to reveal the true nature of Sunrun, which traps customers into contacts and then treats them like dirt. Terrible company!
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Larry says:
I wonder if the Class Action lawsuit is still continuing. I would love to join it to reveal the true nature of Sunrun, which traps customers into contacts and then treats them like dirt. Hope the lawsuit continue.
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Rosalinda Delacruz says:
I would like to join I had a representative come to my door told me I could put 8 more panels and my payment would drop instead I pay more than a light bill payment during summer and still have a payment from my light bill. I never signed for the work to be done on paper when they put the extra eight panels I was not home. So install waa not done the day they came I was never given any paperwork to sign. For install. My original panels I had them put on by viviant then sun run took over. They are deceieptive. Why would anyone want to pay more than they can afford.
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Jeff Turpin says:
We are having the same issue. We we told that is was a 10 year lease but on the last pages it says 20 years. It was worded strange and we missed it. If the were upfront and truthful we never would have agreed to a 20 years lease. Argggg
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Peggy Kight says:
Whitaker law has a class action lawsuit against them. Go to that website
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Rubin says:
We have all the same issues too. We pay a monthly fee to Sunrun and then they say we over produced and Bill us for more. We still have to pay Edison at the end of the year. We have not saved any money having our solar panels. We even got extra panels to run our jacuzzi which we never used and still have to pay. All this misrepresentation is horrible and not fair. You are shown one thing and told another. We were told they will come out and clean the panels and we have had them over 5 years and no one has come. We even asked about buying the system as we were told by the sales rep and it showed the prices in our paperwork and Sunrun told us that is not the total price. Total ripoff. We Did tell them to come take them off and they replied, we are not in the business to come and remove them after installing and we say, we are not in the business to be taken advantage by crooks either.
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Mary says:
I was told by sun I have zero deposit zero lease no money needdd that the government will pay for all of it sounds too good to be true
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Gayle Davis says:
I have the same issue. They will not come and clean panel’s. We were lied to and deceived.
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Dan Walker says:
Does anyone have a status on this class action law suite?
I also entered into a contract before 2012 and was scammed.
Thanks,
DanReply
Dino Balgemino says:
all the while i thought that “over-production” of these panels equate to banked electricity credited to our account…at least that was how it was explained to me by the representative of Verengo.
he explained that “net-metering” meant any overproduction basically meant reversing the charge of the electric company, which could mean lower charges from them. i actually don’t see any summary in the billings of Sunrun…how do you know if total committed production of the panels are achieved at all?
Dino
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Mandy Delaney says:
We should. All get together and start a class action even if it means finding a different attorney if this one is to busy or unwilling sunrun/verengo is owned by Edison under all kinds of subsidiaries which is more then just deceptive business practices it’s also ussery in the sense that they’re technically double-billing their billing us for having the solar panels that they get the power from. their billing us for using the power that they get off the solar panels that they have on our homes. so they’re using us to get the power and then making us pay to use the power that they’re getting from the use of our own homes ,power that they get from panels that they from the panels we pay for. So basically we’re paying to have the panels but they get the power and then we have to pay a second time to get the power that came off the panels that we paid for their double charging us and that’s more than just deceptive
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Vas says:
Irene, I know your comment has been almost two years but I was wondering if the attorney was able to get back to you? We want out of this contract. Thanks
Reply
Michael holloway says:
If anyone figures a way to stick it to Sunrun let me know. Whether its turning the panels off one day a week or a way to get out of the contract all together.
Reply
Jeremy Leder says:
I’m in the same boat as everyone else here. Lied to and deceived by the con artist salesman. Not saving any money with SunRun. Would love to get out of that contract and get these panels off my roof.
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Gater Eby says:
Just another story about being irritated and screwed over by Verengo/SunRun. My electric bills are routinely DOUBLE my original rates…. whether or not I am using the power. I pay $230 a month and it goes up each year. Verengo used a few oddball high months to determine the size of the system they installed in 2012… the year before my electric ran about $120 a month.I had my house for sale and lost two sales due to the lease. The best SunRun would offer me is to pre-pay the lease for my buyers, costing me an additional 25k+. I even tried to get the panels moved to my new house, and they could never tell me the price. They just didnt want to do it. I would join a class action suit in a flash. I was told rates were doubling soon, I was NOT told about the annual reconciliation fee (About $450 a year extra) and I wasnt told about the 3.9% raise each year. $230 a month isnt enough???? I want out.
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Jenny says:
I’ve been a customer of SunRun for 4 years know and just like all of you, I wasn’t told about the Reconciliation charge until it showed up in my True-up bill. Since I’m stuck with them for another 16 years I just let it go until a few weeks ago. I happened to surf the net and went to Sun Run’s website. Now they have it advertised that Sun Run has FREE overproduction charge. Of course I called customer service to see if this applies to me and her response was “Sorry but only to new accounts”!! I told customer service how unfair this new rule to old customer and all she kept saying was “I agree with you and I’m really sorry”! I think that we all should ban together to make Sun Run apply this new rule to old customers moving forward.
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S.T. in San Jose, CA says:
Thanks Jenny for that new information. Yes, it should go retroactive to prior customers. I hope they add that to this class action law suit. Also, I got an email from the attys in this filing above, Ive been automatically added to the class action for misrepresentation because I had my system installed in 2011. My rep told me that either a new buyer would assume the remaining years, or SIMPLY Sunrun would remove the system. I never heard that removing the system would mean that an entire buyout, around $23,000 would be on my head to pay. Sheesh! I saw that Solar City offers a third option, which is to move the panels to a new home, staying with that customer.. for a fee of course. I didnt find if Sunrun offered a move to a new home option.
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Tom says:
sunrun rep lied too us as well. No savings, no maintenance even if your wiring from their install fails and melts wiring in the walls (which happened to us). No savings after 3 years (actually higher cost) and they are refusing to do any more cost analysis for us. No responses to problems. Every customer support call was responded to by a smug smartass who just wanted to hear only good stuff or they got snooty.
I hate this bunch of crooks and would be very happy to join a class action. The 20+ years I have spent in the US Navy has given me less grief than 3 years with sun run away with your money.
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Victor Herbert says:
We have a complaint against them with the BBB.
We signed a contract with Sun Run to put at least a solar system on our roof with the guarantee our electric bill to be lower. A 5,471 kWhs for $100. Mt.
The system that they put on our roof has not meet the 5,471 kWhs on the contract and so they said that the system needs to be on the roof for one full year to get the whole picture. After one year later they are now saying they need two years and any kWhs the system is lacking they will pay us back .22 cent per watt which adds up to about $55. total. Meanwhile my total electric bill between Verengo and Edison is approximately $40. more per month times 12 months. Sun Run designed the system so that I would have a lower electricity bill each month like there radio ad states. I told them to add the 8 panels and change the 3,000 watt inverter to 5,000 watt inverter to bring the system to the 5,471 kWhs the contract states and they said that will take another contract.
We are asking them;
Put the system that I agree a 5,471 kWhs system. This system was sized by Sun Run to make my electric bill be lower the plans you drawn up and approved by Sun Run and I have no knowledge in how many panels I need on the roof or if the plans that were approved had enough panels. Sun Run used a 3,000 watt inverter 15 – 260watts panels and if you do the math 5,471 kWhs divided by 260 watts = 21 so Sun Run owes me 8 more panels and a 5,000 watt inverter for my system I signed up for and Sun Run claims that my electricity bill would be lower with their system on my roof.Reply
(Video) Class-Action Lawsuit Targets FTX And The Celebs Who Endorsed ItRobyn says:
I’m so glad that I found this site and I’m not the only one! We got or solar panals put on in December everything has been pretty much a lie, the amount they said it would be a month is over $50 more and when I called our rep was all ohhh it’s less when you get your taxes! Are you serious! Then me and my husband go to refi our house at Wells Fargo and they can’t even do a refi on our house while we have the solar on our house because it counts as a lein on our property until it gets paid off!! Are you serious the guy told us it was going on our property taxes! And when my husband had specifically asked that question he said no no it doesn’t affect anything like that at all it’s a program through the county that just adds onto your property taxes! I feel so cheated what a bunch of crooks!!
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Irene says:
I have contacted Elaine T. Buszewski, attorney at law, she is the one who is currently taking the class action lawsuit against sunrun. Maybe if all of us try contancting her, she can start one for our group. Her number is 213-330-7149 email elaine@hbsslaw.com. I am still waiting for her reply, but I am hoping she will get back to me. I encourage all of you to contact her in hopes she can help all of us.
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Irene says:
I am with all ou you. I was also lied about contract with sunrun, promising me 50% or more of saving per month. They are a bunch of liers making money off our roofs and still charging us for what panels generate. If any off you have found legal help please notify me. Thank you.
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Mary says:
Why not take the wires out from the breaker. Or have the electrician to take it out for you.
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Larissa says:
We all should start class action suit NOW! Start a website. Let get the word out. they need change the contract. What are we going to do about it. Let’s get together. They have FB, why not put the word out.
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Rubin V. says:
Yes. We have been deceived on how much we were going to save by Sunrun/Verengo Solar as well. The whole contract was misrepresented and we want our solar panels removed and get out of this contract. We are paying more for electricity now then without panels. In fact, we used to use our Jacuzzi before solar and we have not used it since we have had solar installed and our bills are still very high. We were informed that the Jacuzzi was covered in figuring out our amount of panels for savings. We even replaced all our lights throughout our house with LED light bulbs 7.5 watts and still we are paying more than we use to. All was misrepresented and incorrect facts were given. We would like information on any class action lawsuits out there.
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Marshall Boyer says:
Sunrun/Verango mislead my wife and I about how much our system would cost us every year. The salesman told us that we would save $50-$100 per month if we installed the system. Pay Sunrun contract is .24KW on my 5200KWH/yr system for an average of $111 month bill. They told me to pay Edison $20-$30 a month to even out at the end of the year. Put those two numbers together minus my $225 average monthly bill without solar the previous year and my savings were supposed be around $75 month. And for no money down, it was a no brainer. After the first year, I had to pay Edison an additional $1100 along with the $20 I’d been paying them a month. My system overproduced 1300KWH so my average bill went up to appox. $140. Long story short, NO SAVINGS WERE RECORDED MY FIRST YEAR AND SUNRUN SAID THAT WAS EXPECTED. SLEAZY BUSINESS BY VERANGO/SUNRUN. Very misleading and deceptive. Email me if you are in the same circumstance. I am willing to take this to court.
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Steve J says:
Marshall, and the rest of you, I too feel ripped off. I was lied to by the sales person who sold the panels, I wont go into detail but it was obvious for a few reasons, the one that made the light go on when I found out shortly after signing the contract the salesperson was fired. Reading contracts is sometimes hard to understand, so I asked the important questions, what is my out of pocket expense, what is my monthly bill to SUNRUN, and how much will I pay extra to the electric company, in my case PG&E. I was told about an extra $50 at most per month, so doing the math I figured I would break even yet be able to keep the house cool(it gets hot here)plus, I was locked in at a fixed rate. I thought ok, the monthly is about the same, I wont have to worry about PG&E increases except SUNRUNS 2.9% annually, this is good. The salesperson told me I could use as much electricity as I wanted before 11 PM and after 7 PM, so we did, cooled the house etc. etc. After the first year we owed PG&E $800 for a true up amount and about $300 to SUNRUN for overproduction?? What?? Why am I paying for overproduction, who came up with the expected amount?
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John says:
I have just gotten my first bill. The only reply I got from the person I called was. Yes, you pay for the excess energy you produce.
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Michael Holloway says:
We were misled and the contract was misrepresented by the SunRun salesperson Joseph Aredondo. He said we were leasing the equipment but we are actually purchasing KW’s from SunRun’s system. He said Edison would pay us for the production over what we used at .12 per KW. They only pay .04 for a KW that we pay sunrun .21 for. Mr. Aredondo never mentioned reconciliation which is paying Sunrun for KW we don’t even use. See below
1. There is a 2.9% annual increase. While it is in the contract, the cost of production for SunRun doesn’t go up every year. I believe this is legal but certainly unjustified fee.2. Besides the annual increase there could be a clause that states Sunrun can increase the rate per kilowatt at their discretion.
3. If you sell your home while in your 20 year term and the new homeowner does not agree to the lease, you are liable for the remainder balance of the lease… so this could mean 10’s of THOUSANDS of DOLLARS depending on the size of your system and the remaining term of your lease. The previous homeowner said that she was told that if they sell their home and the new homeowner did not want the system then they would remove it with no questions asked and no penalties…
4. You must pay for all energy your system produces even if you do not use it. They will estimate how much energy the system will produce but if it produces more….guess who is paying? YOU and for 20 Years…. regardless of if you need/or use it… Southern California Edison may purchase back the energy but they pay you pennies on the dollar..at least they do at this time….
5. There are other not so consumer friendly clauses in the contract pertaining to maintenance, damage, etc.
Buyer beware with SunRun. I blame myself for not reading the contract thoroughly or asking all of the right questions. This is a great deal for the pirates of Edison and SunRun and not so good for the working people that continue to be oppressed by big government and their money laundering energy companies.
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A. Turk says:
I was missled by my salesperson that I was leasing the solar panels for a fee that was less than my monthly electric bill to Edison. He was right about my monthly bill being less than my level pay charge to Edison, but he totally lied about the leasing. I am NOT paying SunRun for the leasing of their solar equipment that thy designed and placed on my roof. Rather I am being charge a per Kilowatt rate for the solar energy that is produced by their solar tiles and then I owe them an annual RECONCILIATION CHARGE of $450 for producing more solar energy than they had predicted. I have no problem with letting them use my roof to produce solar power for the area. But I was never told ab out the annual charge for overproducing solar energy from a system that they designed and placed on my roof. I want out of this contract now! Others have contracts with other solar companies in my area and they donot pay any annual charge whatsoever!
A. Turk
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Larissa says:
I have been with Sunrun’s customer for almost 2 years. I did want to cancelled the contract but come to find out I had 3 days to cancelled. The contract was signed Saturday. How is that given me enough time to write them a letter to cancelled when it won’t get there on time. It will be too late! Done deal stuck with them for 20 years. And also there isn’t any of my initial to sign or circle when to cancelled. I haven’t save any montly bill from my energy bill. Yes I feel misleading, taken advantage especially when someone who is under middle class people. My bill hit the roof, I couldn’t pay it. For some reason, I don’t know what happens and why it went so high. There is a class action going on in CA. They are working on it. We have to wait to get an OK from the Supreme Court. I cannot afford to have a lawyers. At this point I want to get out of the contract too. Just don’t know how. I set it Go Fund Me as well. It really hurts. When I pay little by little. They threaten to my info to Collection Agency
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John Moore says:
I paid Sunrun $10,000 up front to pay for the installation of their panels, with the understanding that my only financial obligation was to pay the small monthly cost of electrical use to PG&E. This did happen for the first year, then I got a “round-up” bill for $1,000 from P.G.&E. Meanwhile, my wife informed me that she was getting a monthly bill from Sunrun, supposedly to pay for every kwh that the panels were producing. None of this was in the conversation before I signed the contract, otherwise I never would have signed. Now they tell me that I owe them over $5,000. For what? They won’t explain. They have not posted any of the checks I have sent them in the last four months and are threatening to turn off my electricity.
Help! How do I join this lawsuit?
John P. MooreReply
Horse says:
I worked for then in 2012,sun run and verengo teach their sales teams to be deceptive in order to close deal. if you got a a prepaid contract then you should not have to pay anymore money other than the 10 thousand you paid up front, it sounds like your rep might have sized the system to small.
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Faraz Khan says:
I have been cheated by Sunrun Verengo Solar, they lied to me about savings and now I am stuck in a 20 year contract that just adds to my old pre solar panel energy costs and makes my monthly spending almost double.
I am very upset and would appreciate legal advice to resolve this problem with Sunrun. I want out of this contract and I want them to remove my solar panel system and repair the roof on my NEW home without any cost.
Thank you
Faraz Khan
661-304-5260Reply
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85 thoughts onSunRun Deceptive Marketing Class Action Lawsuit
Lorena says:
SunRun has deceitful practices. I installed the panel they have not generated any energy except for 2months as verified by SCE and now I’m going to be stuck with a $1400.payment to SCE for no energy generated by SUNRUN. During this period they were numerous service calls for the owners each time they were “fixed”. Meanwhile I paid the monthly set amount and SCE bill. See you in Court SUNRUN.
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Brooke T Bayless says:
I want to be added to the lawsuit. Both of my bills keep going up and now insurance is telling me that they should have recommended I put on a new roof first. Then they also told me there would be no charge for removal and reinstall should I need a new roof. Then customer service told me it would be $170. PER PANEL!!! THEY LIE AND STEAL. hueysampsondallas@gmail.com/Brooke Bayless.
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Liz Trujillo says:
My sister was deceived by sun run We already had a contract with someone they came and talked to my sister who is mentally challenged and convinced her to sign up for a separate contract when we have a full loaded house already I’m upset about this and I want to join this class action lawsuit if you want to call me for details I’ve been with someone for 2019 I was deceived in 2022 thank you
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Darren Primes says:
I was mislead and my representative was dishonest. dd me to the lawsuit.
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Sandra Rogalski says:
I was told that all I had was the payment for the lease each month. He never told me that I would also get a bill from my power company APS. Also the lease payment is more than I ever paid for electric. I called them and they said that I changed my heating habits and that is why. They lied to me and I am paying more than I ever did before. I would like to join the class action suit and I also have paper to prove what I said.
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Silvia Soler says:
My mother is a victim of this Sunrun deceptive marketing scheme. She is primarily Spanish speaking and they rushed her to sign a contract before even having a chance to read it. She did not know she was going to be in the hook for 25 years. Please add me to this law suit.
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Danny Jordan says:
We have also been lied to the first year we had a true up bill over $400.00 I called and they said I had trees that were blocking the sun light and I was obligated to trim , but when we were sold the system there was no mention of this and just so you know oak trees don’t grow that fast in one year so I cut 5 big oak trees the next year the true up was even more I called again they said the system had problem and they would fix it that never happened I have spoke to many of there reps and get nowhere this our true up bill is $1200.00 so needless to say we are done with there crap and ready for a law suite somebody please help with this contact me anytime 530-488-0777
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James Hodkinson says:
Please add me to this lawsuit! We have been overcharged since the beginning of our contract and Sunrun refuses to take action. Furthermore, they had an equipment fault which caused my Edison bill to be over $1200 when it Edison bill has never been that high. I have an email that started they would reimburse me for 2 months of Sunrun build, but I just received another bill with no credit! I’m done!
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Marie Morris says:
PLEASE, PLEASE ADD ME TO THE LAWSUIT! I can’t believe I just -now- found this page – – we had SunRun installed in 2011 with the promise that (of course) it would lower our electric bills and we would see a huge savings – – this has not happened at ALL. SunRun has absolutely refused to discuss this matter with us, passing us back-and-forth between their customer service department and PG&E, finally each customer service rep I have spoken to has refused to call me back. This last August their salespeople were canvassing my neighborhood and when I said I already had SunRun and I hated it, they put me in touch with one of their supervisors who spent some time with me going over all of my bills, did a conference call with me and PG&E, told me things about the company that he thought were egregious on our contract, and then suddenly disappeared and would not reply to my texts or emails – – I think SunRun shut him up! My True-Up amount with PG&E has gradually increased every single year until this year it was over $4500!!! During the month of August and September I was paying a combined amount of $700+ for my PG&E bill, my PG&E True-Up payment, and my SunRun bill. This is absolutely ridiculous and I cannot get any satisfaction from SunRun. Another solar company has looked at our contract and add our bills and at the solar panels installed on our roof, the solar panels were discontinued panels before the installation – – SunRun installed too small of a system and used outdated equipment, and absolutely will not discuss their system with me. I’m broke and beside myself!!! Please help me!
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Eugene Navor says:
Please add me to this lawsuit. They promised me savings but I haven’t been saving anything. I want them to pay. Fed up in Hawaii
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Sondra Rogers says:
I was mislead and now overcharged by sunrun solar. I was disabled when they called for appointment, I was ask off I had children, I replied yes so I was pushed to keep appointment. I was told they would pay for themself after 20 years. They lead me to believe I would own panels in 20 years and could buy a maintenance plan for 250 dollars a year. The panels took six months to get up. They have went down twice and have caused damage to a new roof at the time of installing. I have been increased on my payment three times and they now say I will have to pay a percentage to purchase at the end. They hurried up and brought a lady to my house and put the panels in my son’s name and added him to my deed. I have ask them to remove the panels they said no and the draft comes out of my account. They said if I stopped payment they would turn in mine and my son’s credit. Roof still leaking now there will be a fee for them to come out.We need your help to get off of the roof and him out of mislead contract.
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Christopher Logan says:
The sales man lied to me when he sold me these solar panels I told him I didn’t want to owe anything so I don’t want them he forged my signature to the foot a lease and messed me out of the tax credit on top of an illegal lease of 25 years on my home in the state of California u can’t have over a one yr lease on anything at a time states it in California law please contact me I have all evidence to sure sun run and just need a lawyer that will take the case
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Claire Courtemanche says:
Please add me to this lawsuit. SunRun has lied from the day the took over my Vivent solar account. They have even offered hush money 3 times to make me go away.
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Arika says:
Really?! They just took over our vivint account too and they basically told us we’re screwed since they didn’t install a battery back up box before the panels were installed. We were also told by vivint solar that we wouldn’t have to pay any SDGE bills that we would only pay vivint directly…and if we got a bill to send it to them and they will take care of it. That at the end of the year our account would “true up” with SDGE and we would see a credit. we have lived in our solar powered home for almost 5 years now and this is the first time we are hearing of any of this. Horrible horrible customer service all around
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James Palacios says:
Please add me to this Lawsuit. I have been lied to and decieved by everyone at Sunrun.. They do nothing but lie .. I have a long list of things told to me that werent true.. also they put 54 panels on my roof and it is producing HALF what was promised in the contract. I have plenty of proof and also they claim to reimburse you for underproduction and now they say there is no guarantee.. these people are theives and deserve what is coming to them. I am looking forward to facing them and fighting them so they cannot continue this deceptive scheme they run over and over on consumers.
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Linda Freygang says:
My electric bill has not changed yet I’m paying my bill plus the sunrun bill
I asked the salesman over and over again if the electric company would still be billing me and over and over he said no what a liar
I was told by another solar company that i didn’t have enough panels
When I spoke to customer service they said i must have misunderstood. I know I didn’t. No one will even try to help never tried to look into the problemReply
Ruty Murdock says:
PLEASE ADD us to this SunRun Deceptive Marketing law suit. My CONSUMER RIGHTS WERE VIOLATED, SUNRUN sales Representative JOHN SATERNOW WAS DISHONEST, LIED, MISINFORMED ME THAT SUNRUN IS LOOKING OUR FOR ITS CUSTOMER BEST INTERESTS. BS. SHAME ON YOU SUNRUN. I’M LOOKING FORWARD TO OUR DAY IN COURT!!
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Kirsten L Ponce says:
EASE ADD US TO LAWSUIT! YOU WOULD NOT BELIEVE OUR STORY UNLESS YOU HEARD IT FIRST HAND BY US ..MY HUSBAND AND I HAVE BEEN THROUGH MORE THAN A NIGHTMARE WITH SUN RUN SOLAR COMPANY , AND IT WILL NEVER GET BETTER, THESE PEOPLE NEED TO TAKE RESPONSIBILITY FOR WHAT THEY HAVE PUT PEOPLE THROUGH ! PLEASE PLEASE ADD US TO LAWSUIT.. T12 987 8222 .. WE ARE IN TEXAS
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(Video) Powerhome Solar customers say they were left in the dark with hidden high costs
G. Wooten says:
Here’s a direction that 100’s of individuals can get behind… Sunrun has knowingly and willingly designed a payment structure for their Field Consultants that purposefully incentivises the Company to fire the employee and not pay them for work already completed… They back-load the compensation for the employee to receive the majority of their pay AFTER the install of the System fully aware that Install takes Months and in my case, almost a year between Contract and install…
After my dismissal, I was informed (in writing) by my Manager that all files that were Approved and set for install would be Paid subsequent to Install…3 weeks subsequent to my dismissal 5 Files were installed totaling over 8 THOUSAND dollars, (a pittance to the Company), the difference to me of paying my Mortgage. I was then informed that ONLY the Files that had been Installed PRIOR to my dismissal would be Paid Out even though after my dismissal I continuously worked for those 3 weeks, (also in writing to my Clients) to keep them from Canceling their Contracts because of the amount of time that had transpired between Contract and Install…I ask… How can a Company NOT pay an employee for work already completed and then wait for the employee to be discharged before THEY complete their aspect of the work… Especially after holding the bulk of the Install Pay for MONTHS and in my case, nearly a year??!!
Also, I have the names and email addresses of at least a dozen ex-employees that this has happened to.
Please contact me if this strikes a chord…Reply
Steve DePonte says:
Please, please, please help me/add me to this lawsuit! I feel like I was deceived and am paying so much more money. My system has gone down twice in the last couple of years and I’m payind high bills to my local electric company and at the same time to SunRun. After stopping payments for the months my system was inoperative they threatened to send me to collection and that would ruin my credit score. The told me that it’s like buying a car that turns out to be a lemon… you still gotta pay for it! I am at my wits end and am in desperate need of help. Please, please, please… I want to this company out of my life!
Desperation in HawaiiReply
Mark correale says:
Hi I was also ripped off by Sunrun the panels never worked right and I have over 20,000 in damage to my home I have photos of the damage and my insurance paid out 18,000 for my roof so far my siding and insulation is damaged also. Plus they never worked right. I have 3 more small claims suits coming
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Gayle Davis says:
I am paying almost double what my normal bill with so cal Edison would be without Solar panels
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Elizabeth J Griffiths says:
I am also paying more now than ever with their so called solar savings. I want my money back, I want these trash panels removed. I have benn lied to and have contacted my attorney general’s office and the PA Utilitiy Commision.
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Ruty&Lissa Murdock says:
SunRun Scammed us Lied to us, Dishonest Sales Rep. JOHN SATERNOW Promised us by adding additional solar panels we will never pay a True Up ever again and that SunRun wouldn’t change us for additional solar panels. What a FKN Dishonest SOB. Now They want to charge us 2 Solar bills.
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Cristobal Estrella says:
I was cheated to, Sun Run and Solar Complete. They installed the panels almost 2 years ago and I haven’t had any service. They didn’t wait to get permits from the city and installed panels anyway. The city didn’t approve. But now they don’t want to remove the panels and they want to charge me. $35,000
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Nancy Mcafee says:
I have been cheated by sunrun. Now can’t sell my house because of high bills and that cost of panels goes up every year. Tried to talk to sun run. They wanted to sell me more panels. I had a buyer that backed out due to solar costs. My house has gone down $30000. I have another customer that is applying for a loan to buy my house, but has asked real estate sales person about Sun Run.
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Nancy Mcafee says:
I have been cheated by sunrun. Now can’t sell my house because of high bills and that cost of panels goes up every year. Tried to talk to sun run. They wanted to sell me more panels.
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MARY ROSE ISRAEL says:
Sunrun installed solar panels on my house last year. After asking me for the password to my wifi, I gave the installer my wifi password. That night someone was remotely turning my air on and off. After that, Sunrun falsely put my electronic signature on a contract, that they altered. From there, I have had constant and consistant black outs in my house. The shortages in electricity have cause the furnace board to burn out, the vanity mirror lights to burn out, and other appliances in my house to be negatively affected by the “black outs”. Sunrun has offered to pay me $2000 if I never, ever sue them nor anyone linked to them. I have made known my experiences with Sunrun on the local, state and now, at the level where I am ready to join a class action suit against them and or pursue legal remedy for what amounts to Sunrun deceitfully and fraudulently changing the original contract. Then, they have refused to pay for all the damage they have done in my house. I have documented many times when the electricity in my house repeatedly kept being turned off at the switch of the sunrun panel.
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Dewey Duran says:
Looking to join a class action lawsuit against Sunrun for deceptive practices. I purchased a house with a 20 year lease that has 18 years left on it. The original purchase, an 80 year old woman thought she was buying a sunrun system but was sold a leased solar system that benefited sun run in all aspects. The way their contract is written up, states the solar system stays with the house. The seller still alive and well testify. The contract was switched somewhere in the process from purchasing to leasing. They are not a very good company for the consumer of California.
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Gary says:
I’m located in NY with similar problem, we initially signed a 20yr lease with Vivint solar and the sold to Sunrun. It’s been a round around with this company and we’re looking to get out of the lease.
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Anjie Comer says:
My mom who is a senior citizen was taken advantage of by Sunrun and when she tried contacting the sales agent, he was no longer with the company and advised the company was very deceptive in the sales practices.
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Michele Johnson says:
I would also like information. I bought my house from an elderly lady who put two sets of solar panels on the roof. We use oil heat heat and electric and have NEVER seen a decrease in my electric bill. In the last few months it has been twice as high. Also have NEVER seen any kind of credit for having solar panels.
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Barbara Perkins says:
Please help! I’ve signed a contract with Sunrun and I want out I have issues with these panels not working. my electric bill tripled now they are preventing me from selling my home. I’m so pissed. They lied to me they said that I could remove them if I moved now it’s if you wanna sell the buyer has to agree to a transfer. They won’t even let me pay them off at closing unless I owned the system for 5 years. I don’t know what I’m going to do I need help
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Brotie says:
Hello Barbara, it sounds like you signed a PPA (Power Purchase Agreement) I have the same plan and it’s about 25% Cheaper than PGE.
The warranty with the PPA includes a production guarantee of 90% plus monitoring, maintenance and insurance. Also, sunrun guarantees that the new buyer can take over your payments. Why would the new buyer want to pay 25% more for their electricity? I don’t know who your utility is but PGE is going up 20% in 2023 How much were you paying your utility vs your solar bill? Your solar bill has locked in pricing your utility bill doesn’t.Reply
Elizabeth Griffiths says:
Hi Barbara, I am in the same situation with my electric bills. I am paying more now and these panels are not doing what I was told they would do. I have been trying to get answers and am now looking for an attorney. I have contacted my state attorney general and the PA Utility Commission. I have been cheated and lied to. My daughter has solar panels on her roof and she lives in the woods. Hers are with TESLA and she gets money back every year from PP&L and only pays the service charge to PP&L. He solar banks unused KWH’s. Mine are ground mounted and out in the open, I should be providing a ton of KWH. I want my money back and these things gone. This company is a big rip off.
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Patricia Jones on behalf of Richard E and Donna Jones says:
I too have elderly parents and sun run financed them with a loan where the payments increase over time. This is possibly financial elder abuse. Anyone with a fixed income should not be included in this type of loan. Plus I believe my parents did not understand what they were signing. Please contact me
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Anne Blinn says:
I live in Nevada and they have Misrepresented everything about my contract they told me I would get $8200 back but it’s a tax credit and when you’re a senior senior citizen you don’t have a tax credit And now I’m getting a big bill when they told me I wouldn’t have a bill from Nevada Energy
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Jennifer phillips says:
Need info on how my parents who are also elderly can join this deceptive class action suit. Please email me at jjmarlow209@gmail.com please someone help us! This is costing them so much money they shouldn’t have been deceived like this
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Stefanos Stefanopolis says:
Have similar problem. Would also like to join in action blessedeternal@icloud.com
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Barbara Perkins says:
Hi I’d like to Join this lawsuit they really screwed me over I want some help I want these stupid panels off my roof
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Rubina says:
I would like to join the lawsuit. I just got solar panels, not up and running and they’re already billing me for the loan. Plus I’m paying SCE because the panels are not up and running. I started in August installed in October and now December and still not active. No response from anyone within 2 weeks.
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Elizabeth Griffiths says:
I would like to join the lawsuit as well. If not I will seek out legal council.
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Patricia Yancey says:
I just received tru up bill from PG&E for $1400.00 + yet I have been under the certainty that Sun Run was going to absorb any additional cost and if I did not have enough panels more would be put on the roof. It took me a year to go forward with installing solar and only did after the assurance of no end of the year tru up bill. I am at a loss. I don’t have that kind of money just sitting around.
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Stacie Frederick says:
We are looking into joining a class action lawsuit against Sunrun! We received our tru bill of $6000 from the electric company SDGE!! we have a written statement from SDG&E that our solar panels do not appear to be running properly. I have had the worst run around with sunrun that I’ve ever experienced with a company! and they refuse to take any steps towards providing us with any compensation. We have been cheated out of $25,000!! Our electric Has significantly increased three times the amount we were paying for electric without solar! And on top of a very expensive electric bill we also we’re paying $250 a month to Sunrun! that came out to $750 a month. The customer service is horrific!!! I cannot tell you how terrible this experience has been to our family! They will be turning off our electricity within a weeks time. And Sunrun has advised us to pay our $6000 bill because they will not compensate us and WILL NOT MAKE ANY ATTEMPT TO acknowledge the written report and statement from the electric company in regards to their solar panels is not working properly. This is a true financial tragedy for our family! And I will do everything I can to stop other consumers from Sunrun cheating them! The rich get richer and we get Screwed!
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Willet Cendana says:
How do you file class action. I have the same true up bill
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Swift says:
May I suggest you log in to the sunrun app for your solar panels and see if they are operating. The utilities lie.
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Larry says:
I wonder if the Class Action lawsuit is still continuing. I would love to join it to reveal the true nature of Sunrun, which traps customers into contacts and then treats them like dirt. Terrible company!
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Larry says:
I wonder if the Class Action lawsuit is still continuing. I would love to join it to reveal the true nature of Sunrun, which traps customers into contacts and then treats them like dirt. Hope the lawsuit continue.
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Rosalinda Delacruz says:
I would like to join I had a representative come to my door told me I could put 8 more panels and my payment would drop instead I pay more than a light bill payment during summer and still have a payment from my light bill. I never signed for the work to be done on paper when they put the extra eight panels I was not home. So install waa not done the day they came I was never given any paperwork to sign. For install. My original panels I had them put on by viviant then sun run took over. They are deceieptive. Why would anyone want to pay more than they can afford.
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Jeff Turpin says:
We are having the same issue. We we told that is was a 10 year lease but on the last pages it says 20 years. It was worded strange and we missed it. If the were upfront and truthful we never would have agreed to a 20 years lease. Argggg
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Peggy Kight says:
Whitaker law has a class action lawsuit against them. Go to that website
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Rubin says:
We have all the same issues too. We pay a monthly fee to Sunrun and then they say we over produced and Bill us for more. We still have to pay Edison at the end of the year. We have not saved any money having our solar panels. We even got extra panels to run our jacuzzi which we never used and still have to pay. All this misrepresentation is horrible and not fair. You are shown one thing and told another. We were told they will come out and clean the panels and we have had them over 5 years and no one has come. We even asked about buying the system as we were told by the sales rep and it showed the prices in our paperwork and Sunrun told us that is not the total price. Total ripoff. We Did tell them to come take them off and they replied, we are not in the business to come and remove them after installing and we say, we are not in the business to be taken advantage by crooks either.
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Mary says:
I was told by sun I have zero deposit zero lease no money needdd that the government will pay for all of it sounds too good to be true
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(Video) Complaints, class action lawsuits pile up against hair care company MonatGayle Davis says:
I have the same issue. They will not come and clean panel’s. We were lied to and deceived.
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Dan Walker says:
Does anyone have a status on this class action law suite?
I also entered into a contract before 2012 and was scammed.
Thanks,
DanReply
Dino Balgemino says:
all the while i thought that “over-production” of these panels equate to banked electricity credited to our account…at least that was how it was explained to me by the representative of Verengo.
he explained that “net-metering” meant any overproduction basically meant reversing the charge of the electric company, which could mean lower charges from them. i actually don’t see any summary in the billings of Sunrun…how do you know if total committed production of the panels are achieved at all?
Dino
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Mandy Delaney says:
We should. All get together and start a class action even if it means finding a different attorney if this one is to busy or unwilling sunrun/verengo is owned by Edison under all kinds of subsidiaries which is more then just deceptive business practices it’s also ussery in the sense that they’re technically double-billing their billing us for having the solar panels that they get the power from. their billing us for using the power that they get off the solar panels that they have on our homes. so they’re using us to get the power and then making us pay to use the power that they’re getting from the use of our own homes ,power that they get from panels that they from the panels we pay for. So basically we’re paying to have the panels but they get the power and then we have to pay a second time to get the power that came off the panels that we paid for their double charging us and that’s more than just deceptive
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Vas says:
Irene, I know your comment has been almost two years but I was wondering if the attorney was able to get back to you? We want out of this contract. Thanks
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Michael holloway says:
If anyone figures a way to stick it to Sunrun let me know. Whether its turning the panels off one day a week or a way to get out of the contract all together.
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Jeremy Leder says:
I’m in the same boat as everyone else here. Lied to and deceived by the con artist salesman. Not saving any money with SunRun. Would love to get out of that contract and get these panels off my roof.
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Gater Eby says:
Just another story about being irritated and screwed over by Verengo/SunRun. My electric bills are routinely DOUBLE my original rates…. whether or not I am using the power. I pay $230 a month and it goes up each year. Verengo used a few oddball high months to determine the size of the system they installed in 2012… the year before my electric ran about $120 a month.I had my house for sale and lost two sales due to the lease. The best SunRun would offer me is to pre-pay the lease for my buyers, costing me an additional 25k+. I even tried to get the panels moved to my new house, and they could never tell me the price. They just didnt want to do it. I would join a class action suit in a flash. I was told rates were doubling soon, I was NOT told about the annual reconciliation fee (About $450 a year extra) and I wasnt told about the 3.9% raise each year. $230 a month isnt enough???? I want out.
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Jenny says:
I’ve been a customer of SunRun for 4 years know and just like all of you, I wasn’t told about the Reconciliation charge until it showed up in my True-up bill. Since I’m stuck with them for another 16 years I just let it go until a few weeks ago. I happened to surf the net and went to Sun Run’s website. Now they have it advertised that Sun Run has FREE overproduction charge. Of course I called customer service to see if this applies to me and her response was “Sorry but only to new accounts”!! I told customer service how unfair this new rule to old customer and all she kept saying was “I agree with you and I’m really sorry”! I think that we all should ban together to make Sun Run apply this new rule to old customers moving forward.
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S.T. in San Jose, CA says:
Thanks Jenny for that new information. Yes, it should go retroactive to prior customers. I hope they add that to this class action law suit. Also, I got an email from the attys in this filing above, Ive been automatically added to the class action for misrepresentation because I had my system installed in 2011. My rep told me that either a new buyer would assume the remaining years, or SIMPLY Sunrun would remove the system. I never heard that removing the system would mean that an entire buyout, around $23,000 would be on my head to pay. Sheesh! I saw that Solar City offers a third option, which is to move the panels to a new home, staying with that customer.. for a fee of course. I didnt find if Sunrun offered a move to a new home option.
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Tom says:
sunrun rep lied too us as well. No savings, no maintenance even if your wiring from their install fails and melts wiring in the walls (which happened to us). No savings after 3 years (actually higher cost) and they are refusing to do any more cost analysis for us. No responses to problems. Every customer support call was responded to by a smug smartass who just wanted to hear only good stuff or they got snooty.
I hate this bunch of crooks and would be very happy to join a class action. The 20+ years I have spent in the US Navy has given me less grief than 3 years with sun run away with your money.
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Victor Herbert says:
We have a complaint against them with the BBB.
We signed a contract with Sun Run to put at least a solar system on our roof with the guarantee our electric bill to be lower. A 5,471 kWhs for $100. Mt.
The system that they put on our roof has not meet the 5,471 kWhs on the contract and so they said that the system needs to be on the roof for one full year to get the whole picture. After one year later they are now saying they need two years and any kWhs the system is lacking they will pay us back .22 cent per watt which adds up to about $55. total. Meanwhile my total electric bill between Verengo and Edison is approximately $40. more per month times 12 months. Sun Run designed the system so that I would have a lower electricity bill each month like there radio ad states. I told them to add the 8 panels and change the 3,000 watt inverter to 5,000 watt inverter to bring the system to the 5,471 kWhs the contract states and they said that will take another contract.
We are asking them;
Put the system that I agree a 5,471 kWhs system. This system was sized by Sun Run to make my electric bill be lower the plans you drawn up and approved by Sun Run and I have no knowledge in how many panels I need on the roof or if the plans that were approved had enough panels. Sun Run used a 3,000 watt inverter 15 – 260watts panels and if you do the math 5,471 kWhs divided by 260 watts = 21 so Sun Run owes me 8 more panels and a 5,000 watt inverter for my system I signed up for and Sun Run claims that my electricity bill would be lower with their system on my roof.Reply
Robyn says:
I’m so glad that I found this site and I’m not the only one! We got or solar panals put on in December everything has been pretty much a lie, the amount they said it would be a month is over $50 more and when I called our rep was all ohhh it’s less when you get your taxes! Are you serious! Then me and my husband go to refi our house at Wells Fargo and they can’t even do a refi on our house while we have the solar on our house because it counts as a lein on our property until it gets paid off!! Are you serious the guy told us it was going on our property taxes! And when my husband had specifically asked that question he said no no it doesn’t affect anything like that at all it’s a program through the county that just adds onto your property taxes! I feel so cheated what a bunch of crooks!!
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Irene says:
I have contacted Elaine T. Buszewski, attorney at law, she is the one who is currently taking the class action lawsuit against sunrun. Maybe if all of us try contancting her, she can start one for our group. Her number is 213-330-7149 email elaine@hbsslaw.com. I am still waiting for her reply, but I am hoping she will get back to me. I encourage all of you to contact her in hopes she can help all of us.
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Irene says:
I am with all ou you. I was also lied about contract with sunrun, promising me 50% or more of saving per month. They are a bunch of liers making money off our roofs and still charging us for what panels generate. If any off you have found legal help please notify me. Thank you.
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Mary says:
Why not take the wires out from the breaker. Or have the electrician to take it out for you.
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Larissa says:
We all should start class action suit NOW! Start a website. Let get the word out. they need change the contract. What are we going to do about it. Let’s get together. They have FB, why not put the word out.
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Rubin V. says:
Yes. We have been deceived on how much we were going to save by Sunrun/Verengo Solar as well. The whole contract was misrepresented and we want our solar panels removed and get out of this contract. We are paying more for electricity now then without panels. In fact, we used to use our Jacuzzi before solar and we have not used it since we have had solar installed and our bills are still very high. We were informed that the Jacuzzi was covered in figuring out our amount of panels for savings. We even replaced all our lights throughout our house with LED light bulbs 7.5 watts and still we are paying more than we use to. All was misrepresented and incorrect facts were given. We would like information on any class action lawsuits out there.
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Marshall Boyer says:
Sunrun/Verango mislead my wife and I about how much our system would cost us every year. The salesman told us that we would save $50-$100 per month if we installed the system. Pay Sunrun contract is .24KW on my 5200KWH/yr system for an average of $111 month bill. They told me to pay Edison $20-$30 a month to even out at the end of the year. Put those two numbers together minus my $225 average monthly bill without solar the previous year and my savings were supposed be around $75 month. And for no money down, it was a no brainer. After the first year, I had to pay Edison an additional $1100 along with the $20 I’d been paying them a month. My system overproduced 1300KWH so my average bill went up to appox. $140. Long story short, NO SAVINGS WERE RECORDED MY FIRST YEAR AND SUNRUN SAID THAT WAS EXPECTED. SLEAZY BUSINESS BY VERANGO/SUNRUN. Very misleading and deceptive. Email me if you are in the same circumstance. I am willing to take this to court.
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Steve J says:
Marshall, and the rest of you, I too feel ripped off. I was lied to by the sales person who sold the panels, I wont go into detail but it was obvious for a few reasons, the one that made the light go on when I found out shortly after signing the contract the salesperson was fired. Reading contracts is sometimes hard to understand, so I asked the important questions, what is my out of pocket expense, what is my monthly bill to SUNRUN, and how much will I pay extra to the electric company, in my case PG&E. I was told about an extra $50 at most per month, so doing the math I figured I would break even yet be able to keep the house cool(it gets hot here)plus, I was locked in at a fixed rate. I thought ok, the monthly is about the same, I wont have to worry about PG&E increases except SUNRUNS 2.9% annually, this is good. The salesperson told me I could use as much electricity as I wanted before 11 PM and after 7 PM, so we did, cooled the house etc. etc. After the first year we owed PG&E $800 for a true up amount and about $300 to SUNRUN for overproduction?? What?? Why am I paying for overproduction, who came up with the expected amount?
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John says:
I have just gotten my first bill. The only reply I got from the person I called was. Yes, you pay for the excess energy you produce.
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Michael Holloway says:
We were misled and the contract was misrepresented by the SunRun salesperson Joseph Aredondo. He said we were leasing the equipment but we are actually purchasing KW’s from SunRun’s system. He said Edison would pay us for the production over what we used at .12 per KW. They only pay .04 for a KW that we pay sunrun .21 for. Mr. Aredondo never mentioned reconciliation which is paying Sunrun for KW we don’t even use. See below
1. There is a 2.9% annual increase. While it is in the contract, the cost of production for SunRun doesn’t go up every year. I believe this is legal but certainly unjustified fee.2. Besides the annual increase there could be a clause that states Sunrun can increase the rate per kilowatt at their discretion.
3. If you sell your home while in your 20 year term and the new homeowner does not agree to the lease, you are liable for the remainder balance of the lease… so this could mean 10’s of THOUSANDS of DOLLARS depending on the size of your system and the remaining term of your lease. The previous homeowner said that she was told that if they sell their home and the new homeowner did not want the system then they would remove it with no questions asked and no penalties…
4. You must pay for all energy your system produces even if you do not use it. They will estimate how much energy the system will produce but if it produces more….guess who is paying? YOU and for 20 Years…. regardless of if you need/or use it… Southern California Edison may purchase back the energy but they pay you pennies on the dollar..at least they do at this time….
5. There are other not so consumer friendly clauses in the contract pertaining to maintenance, damage, etc.
Buyer beware with SunRun. I blame myself for not reading the contract thoroughly or asking all of the right questions. This is a great deal for the pirates of Edison and SunRun and not so good for the working people that continue to be oppressed by big government and their money laundering energy companies.
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A. Turk says:
I was missled by my salesperson that I was leasing the solar panels for a fee that was less than my monthly electric bill to Edison. He was right about my monthly bill being less than my level pay charge to Edison, but he totally lied about the leasing. I am NOT paying SunRun for the leasing of their solar equipment that thy designed and placed on my roof. Rather I am being charge a per Kilowatt rate for the solar energy that is produced by their solar tiles and then I owe them an annual RECONCILIATION CHARGE of $450 for producing more solar energy than they had predicted. I have no problem with letting them use my roof to produce solar power for the area. But I was never told ab out the annual charge for overproducing solar energy from a system that they designed and placed on my roof. I want out of this contract now! Others have contracts with other solar companies in my area and they donot pay any annual charge whatsoever!
A. Turk
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Larissa says:
I have been with Sunrun’s customer for almost 2 years. I did want to cancelled the contract but come to find out I had 3 days to cancelled. The contract was signed Saturday. How is that given me enough time to write them a letter to cancelled when it won’t get there on time. It will be too late! Done deal stuck with them for 20 years. And also there isn’t any of my initial to sign or circle when to cancelled. I haven’t save any montly bill from my energy bill. Yes I feel misleading, taken advantage especially when someone who is under middle class people. My bill hit the roof, I couldn’t pay it. For some reason, I don’t know what happens and why it went so high. There is a class action going on in CA. They are working on it. We have to wait to get an OK from the Supreme Court. I cannot afford to have a lawyers. At this point I want to get out of the contract too. Just don’t know how. I set it Go Fund Me as well. It really hurts. When I pay little by little. They threaten to my info to Collection Agency
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John Moore says:
I paid Sunrun $10,000 up front to pay for the installation of their panels, with the understanding that my only financial obligation was to pay the small monthly cost of electrical use to PG&E. This did happen for the first year, then I got a “round-up” bill for $1,000 from P.G.&E. Meanwhile, my wife informed me that she was getting a monthly bill from Sunrun, supposedly to pay for every kwh that the panels were producing. None of this was in the conversation before I signed the contract, otherwise I never would have signed. Now they tell me that I owe them over $5,000. For what? They won’t explain. They have not posted any of the checks I have sent them in the last four months and are threatening to turn off my electricity.
Help! How do I join this lawsuit?
John P. MooreReply
Horse says:
I worked for then in 2012,sun run and verengo teach their sales teams to be deceptive in order to close deal. if you got a a prepaid contract then you should not have to pay anymore money other than the 10 thousand you paid up front, it sounds like your rep might have sized the system to small.
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Faraz Khan says:
I have been cheated by Sunrun Verengo Solar, they lied to me about savings and now I am stuck in a 20 year contract that just adds to my old pre solar panel energy costs and makes my monthly spending almost double.
I am very upset and would appreciate legal advice to resolve this problem with Sunrun. I want out of this contract and I want them to remove my solar panel system and repair the roof on my NEW home without any cost.
Thank you
Faraz Khan
661-304-5260Reply
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FAQs
Is there a class action lawsuit against Sunrun? ›
Category: Legal News
SunRun Inc. has been hit with a class action lawsuit alleging the San-Francisco-based solar energy company deceived consumers into leasing SunRun solar panels by making misleading claims about their cost savings and about the increasing costs of electricity.
- Solar lease buyout – Buy out the remaining part of the solar lease or keep making monthly payments.
- Purchase the solar PV system in its entirety at market price.
- Transfer your solar lease agreement.
If Sunrun does not receive payment from your credit card provider or bank, you agree to pay all amounts due upon demand, and Sunrun may suspend your access to the Service in addition to any other remedies Sunrun may have under this Agreement or the Solar Power Service Agreement.
What is the Sunrun controversy? ›The suit alleges that Sunrun, one of the leading providers of solar leases and power purchase agreements, is making false claims about the projected rise in electricity prices. The plaintiff, Shawn Reed, signed a contract with Sunrun in August of 2011 to lease a solar system.
Who has the biggest class action lawsuit? ›Number 1: The 1998 Tobacco Master Settlement Agreement
The 1998 Tobacco Master Settlement Agreement is also the biggest civil litigation settlement in US history. At USD246 billion, it is unlikely to be beaten any time soon. The case was brought against all the major tobacco companies by more than 40 US states.
No. Although Costco and Sunrun are partners in advertising solar, Costco does not back the warranties for your solar panel system – all they provide is a Costco Cash Card and access to their Costco Member Service Hotline.
Is Sunrun a good idea? ›Many customers complained about system failures and long wait times for repairs. Sunrun suffers from paltry ratings on various consumer trust websites and has received a staggering 1430 complaints via the Better Business Bureau in the 2021 alone.
Is Sunrun in financial trouble? ›Sunrun is currently under evaluation in probability of bankruptcy category among related companies.
What happens at the end of a Sunrun contract? ›At the end of the term, Sunrun will remove the solar system at no extra cost. You can also buy your solar panels outright and move them to your new home, but it's generally easier and more cost-effective to transfer the agreement to the new household.
Is Sunrun a reputable company? ›Sunrun Solar Reviews. Sunrun is accredited by the Better Business Bureau (BBB) and holds an A- rating. BBB established this rating by evaluating Sunrun's interaction with customers and handling of customer complaints.
Is Sunrun a good company to invest? ›
Is Sunrun Stock a good buy in 2023, according to Wall Street analysts? The consensus among 16 Wall Street analysts covering (NASDAQ: RUN) stock is to Strong Buy RUN stock.